Terms and Conditions

Terms of use

Yachtering.eu is a part of Yachtering franchise, which is represented by companies operating on local markets on the base of franchise agreement with all rights to use, represent and take responsibility of actions for "Yachtering" brand on particular territory. "Yachtering" brand is represented by INDEXCODE S.R.L., Piazza Guido Rossa, 12/10, 17100 Savona (SV) – Repubblica Italiana, C.F./P. IVA: IT-01729560092, Nr. REA: SV-202987.

This Agreement is related to the website Yachtering.eu and is located at http://www.yachtering.eu/. The owner of the Website Yachtering.eu is the company INDEXCODE S.R.L., Piazza Guido Rossa, 12/10, 17100 Savona (SV) – Repubblica Italiana, C.F./P. IVA: IT-01729560092, Nr. REA: SV-202987.

Yachtering.eu Online Shop is intended to be used for the purposes of ordering goods and merchandise for private needs only according to the following Terms and Conditions. Next actions are considered as acceptance of following Terms and Conditions:

The Company IndexCode s.r.l. offers services of buying food and related goods with delivery on board of the yacht, using Yachtering.eu site on the conditions, set out below.
Person eligible to register at yachtering.eu Online Shop should be 18 years of age or older and fully responsible for accuracy and completeness of information provided during registration. By placing of an order online on Yachtering.eu, you accept the offer and acknowledge you have read this Agreement, understand its terms and agree with them unconditionally. In case of disagreement with the terms of the Agreement you have to waive to use the site.

An integral part of this Agreement is the Data Protection Policy:

Information submitted to yachtering.eu Online Shop will be used exclusively in terms of local personal information protection laws and only for purposes of processing customer orders and providing actual information about company. Information will not be transferred to any third party except the cases required by local laws.

The Agreement can be changed without any special notice. The new version of the Agreement this Agreement shall come into force when published on the Website Yachtering.eu, unless otherwise provided by the new version of the Agreement.

General Definitions

The following terms, connected to the relations of the Parties, shall apply in this document:

  • Website: the website Yachtering.eu provides an opportunity to anyone who would like to purchase food and related products with a delivery service to the yacht.
  • Client: a natural person or legal entity, using the Site.
  • Order: a request duly completed for the purchase of products and related products available in the catalog of sites, and delivering them to the boat.
  • Supplier: a company, engaged in the collection and delivery of customer orders.
  • Agreement: the Present Agreement with all changes and additions.

Ordering processing Terms

Present terms and conditions define the procedure of placing order, payment, order delivery, claim and return of products and services offered by yachtering.eu Online Shop.

Yachtering.eu Online Shop provides the opportunity of online ordering sets of provisions and common goods available in Metro CC. Any customer of eligible age can order at product via placing purchase order through web site yachtering.eu and providing information about delivery and payment conditions. Order information and status can be checked via online shop. All listed prices and payments should be done in EU currency and include all necessary taxes.

All orders should be completed 67 hours prior to delivery date and time. According to common boat charter practice Saturday is major delivery day and all orders for Saturdays should be completed before 21.00 of Wednesday of the same week (example: if delivery should be on board at 16.00 Saturday, 15th of July, 2017 order should be completed before 21.00, Wednesday 12th of July 2017). Orders can be placed 24 hours a day, 7 days a week (24/7).

Products are ordered via automatic ordering system which is calculating average list of product according to number of days and people on board or by direct selection from the goods catalogue. Order is considered to be completed after finishing the Ordering process and providing payment and delivery details. Customer gets order confirmation with unique order number via e-mail. While order is confirmed customer is obliged to make payment by selected way Metro CC is obligated to deliver ordered products to provided address as well as provide opportunity to process payment by the way selected by customer. If by any reason order could not be completed in time IndexCode s.r.l. will contact customer prior the delivery time and give opportunity to change of cancel order.

Total cost of order could insignificantly vary due to total weight of weighted whole product (example: in case of ordering one kilogram of tomatoes the appropriate amount of whole tomatoes will be delivered but the weight may vary from 0.900 kilo to 1.100 kilo and total cost of package will be counted according to actual weight)

Delivery terms

Delivery times can be selected by ordering system and may vary according to places of delivery. Each product is packaged according to local sanitary norms to avoid damages and spoilage due to transportation. All deliveries are done by appropriate vehicles. The customer is required to check expiration dates of products at time of delivery and immediately inform the delivery personnel about any inconsistency. Customer has right to refuse to receive specific items in case of date of usage of these specific product is expired or package damaged. Delivery cost is 35 EUR.

Client Registration

Placing orders is allowed only after the Client registration and authorization in accordance with the procedures laid down. You shall have an Internet connection for registration and further use of the Website.

Registration and authorization are free of charge. By registering on the Website the Client confirms he is legal age of 18.

The client shall inform the Website about his e-mail address, phone number and his credit card details. The customer is solely responsible for the completeness, accuracy and reliability of provided information.

Selected by the Client during the registration a login and a password are necessary and sufficient information to place an order on the Website. The customer has no right to pass his login and password to third parties and is solely responsible for their safety, choosing their own way of storing them.

Placing Order

In the process of placing the Order Client shall select the country in which territory he will use the service, feed the information about the number of persons and the number of days that shall be calculated for an orders, choose foods from the menu and / or through a set of products select the marina, to which a delivery shall be made as far as feed the name of the yacht and charter company. The client receives a confirmation of the order placing to the specified in the account e-mail address.

Payment of the order

You can pay online by credit card or cash on delivery day or by credit card using a mobile payment terminal. Payment for orders shall be made in Euro. By choosing an online payment Client shall make it through the payment system. The amount deducted from the Customer's account shall be determined on the basis of the official exchange rate of the Euro. This exchange rate could be different from the rate set by the Client issuer bank, so that deducted from the Client's card amount may slightly vary from the price published on the Website.

Order delivery

The Website sends Client orders to suppliers, which collects the order and on-time delivery to the place chosen by the client. The Customer shall accept the order at the time and at the place he chose by placing of his order. In case of failure of orders by the Customer orders at the scheduled place and time the order is regarded as done and the Customer should be charged with full order price.

Should the products listed in the Website catalog be out of stock at the Supplier, the products can be replaced by the similar items.

Editing and cancellation of the order

The customer has the right to edit his order prior to the delivery time remained more than 67 hours.

The client has the right to cancel the placed order no later than 48 hours prior to delivery time. The amount of the order returns to the Client in full in this case. If the customer cancels the order after this time, the amount of the order is not refunded.

Returns and reclamations

In case of merchandise return the customer is obligated to send a justified reclamation to IndexCode s.r.l. by e-mail, phone or a written format in local or English language.
Customer has a right to merchandise return in the following cases:

  • shipment of merchandise which was not ordered
  • shipment of merchandise whose shelf life has expired
  • shipment of merchandise which has a defect or was damaged due to transportation

Customer is obligated to inspect the delivered goods for possible damages upon receiving. As well customer should check quantities and presence of all products upon delivery. No any reclamations are accepted after the delivery. All reclamations upon delivery should be done in written form and contain customer personal data and signature. All products unable to be delivered by any reason will be excluded from delivery and cost of such product will be refunded to customer.

Personal information protection

All personal information provided to IndexCode s.r.l. company is considered as protected according to local laws and will not be transferred to any third parties excluding cases, required such transfer by local laws. All on-site payments are processed by service provider, protection of information is under their responsibility.

The form for entering payment data is secured by an SSL transmission cipher of the greatest reliability. All stored data is additionally protected by hi-grade encryption, using hardware devices certified by FIPS 140 2 Level 3 standard. Fulfills all of the requirements for safe online payment prescribed by the leading credit card brands, operating in compliance to the PCI DSS Level 1 standard - the highest security standard of the payment card industry. Payments made by cards enroled with the 3-D Secure program are further authenticated by the issuing bank, confirming your identity through the use of a token or a password.

All information is considered a banking secret and treated accordingly. The information is used exclusively for the purposes for which they were intended. Your sensitive data is fully secure and it's privacy is guaranteed by the state of the art safeguard mechanisms. We collect only the data necessary for performing the work in accordance with the demanding prescribed procedures for online payment.

Exemption clauses

The Website should not be responsible for:

  • Any damage of hardware or client's software, arising from use of the Site;
  • The inability to use the Website for any other reason;
  • For the temporary suspension of the Website for technical, technological or other reasons - for the duration of addressing of such causes;
  • For damages, losses or expenses, arising in connection with the use or non-use of the Website, including denied profits or shortfall in profits;

Parties are not responsible for violation of the conditions of this User Agreement, unless the violation is caused by the action of insurmountable circumstances (force majeure), including: fire, flood, earthquake and other natural disasters, lack of electricity and / or failures of operation of computer networks, strikes, civil unrest, riots, or any other circumstances that may affect the performance of the obligations.

Rights and obligations

The Customer shall:

  • Not send to e-mail addresses, indicated on the Website, unauthorized email messages of advertising type (junk mails, spam).
  • Not take any action, aimed at causing of damage to software or hardware of the Website (the spread of virus software, hacking servers, etc.), as well as inform the Website about any known situations that can be a potential threat to the safety of the Website operation.
  • Strictly follow the terms and conditions of this User Agreement and any amendments thereto.

Company details:

Piazza Guido Rossa, 12/10
17100 Savona (SV) – Italia
C.F./P. IVA: IT-01729560092
Nr. REA: SV-202987

TellMe.cz s.r.o.
Jinonická 32/4
Praha 5
Czech Republic
IČ: 02207036.
tel.: +420 732 555 249